Your professional workshop

Cumming Automotive

  • Top Quality Work
  • No loss of warranty coverage
  • No broken promises
  • Transparent cost

Cumming Automotive

Trading Standards

Bosch is a household name offering thousands of products from domestic appliances to power tools and gardening equipment – all with an outstanding reputation for quality.
When it comes to the automotive industry, Bosch is the largest independent spare parts provider to vehicle manufacturers and has been for over 100 years.

The BCS network unites all the benefits offered by a reputable local garage together with the unrivalled support and expertise available from Bosch as a global supplier of automotive technology.

The BCS network is made up of carefully selected independent garages with an ongoing commitment to the highest levels of technical and customer service. BCS garages are often family run, so their owners are directly involved in the day-to-day management of the business.

To make sure the highest standards are maintained, all BCS garages participate in a programme of quality and performance checks. You can recognise a BCS garage by its distinctive sign, which features the words Bosch Car Service along with the blue, white and red BCS logo

Our commitment to 100% happy customers

When you visit Cumming Automotive you can depend on our expertise to get the job done. Regardless of how well you know your car, you can always feel confident in the advice you are given and the standard of workmanship you will receive. That’s why Bosch has produced this Code of Practice.

This Code of Practice sets out in a clear way what you can expect from Cumming Automotive. To make sure we adhere to the strict Bosch guidelines we ensure all of our technicians are regularly trained so we can be sure everyone’s on board with our customer commitment.

Because we believe our standards should be second to none, this Code of Practice has also been approved by the Chartered Trading Standards Institute (CTSI) – garages are therefore authorised to display the CTSI logo.

8 Point Commitment

The 8-point customer commitment at a glance:

  • We always treat customers with fairness and respect
  • Clear and uncomplicated billing
    Work will always be carried out in a timely fashion
  • We will not sell you unnecessary parts services or guarantees
  • Complaints will be dealt with fairly and quickly
  • Like-for-like quality parts are always used
  • All repairs will be conducted in line with manufacturers’ recommendations
  • Our promotions and advertising will be honest and truthful

Code of Practice

This part of the Code of Practice explains the way we work and the procedures we follow to make sure Bosch Car Service garages always offer you a high level of care and attention.

  • We will never discriminate for any reason and will treat all customers with courtesy, respect and fairness.
  • Make every effort to understand your needs and expectations and will not recommend or carry out work that is not required or is unnecessarily expensive.
  • Before starting, check that you fully understand and agree to the work that is to be carried out. Including an explanation of the work, the parts required, the overall costs including VAT and warranty coverage.
  • In the case of vulnerable or disadvantaged customers, demonstrate the highest level of patience, understanding, care and helpfulness to ensure that the customer has access to and is able to make a balanced and informed choice of services and/or products.
  • Not use any high-pressure selling techniques to carry out work, but will let you know about any action that should be carried out on the grounds of safety, reliability or simply good customer care

What's Covered?

The Bosch Car Service Code of Practice covers the work our network undertakes every day when repairing or servicing your car or light commercial vehicle.

This work could include: 

  • Standard interval servicing – whether it’s part of a major or minor service schedule.
  • General mechanical repairs – on items like your brakes, transmission, steering or exhaust system.
  • Fault finding and problem solving – on work relating to items like auto electrics, air conditioning electronics, cooling and wiping systems.
  • Fault diagnostic service – such as the detection and correction of faults within modern electronic control systems associated with fuel injection, engine management, ignition systems and braking systems